Microbattery Frequently Asked Questions - FAQ

ATTENTION: Review this section prior to making any purchases through this website. Customers should return to this section from time to time to be familiar with any changes that may be implemented. Policy revisions are subject to change without notice.

PRICING: Price and business policies may be subject to updates, corrections, or changes at any time without prior notice. Micro-Battery.com standard sales practice is to the offer the most competitive pricing in the market for the products, brands, quantity, and quality of the products being offered. Comparisons with other vendors are sometimes difficult because the product being compared is not an exact comparison.

AVAILABILITY: Availability of product may change without notice. Micro-Battery.com  is a distributor and is not responsible for unavailability of merchandise, whether discontinued or still in production.

In the completion of orders, product substitution of comparable items may occur in order to meet order quantities or goods may be placed on backorder. Product substitution is decided by Micro-Battery.com management, and client consultation will be solicited should management deem it necessary.

PURCHASE ORDERS (P.O.'s) / INVOICES: The minimum amount required to place a purchase order is USD$100.00

TERMS AND CONDITIONS: All information contained in this website is copyrighted and may not be used without written consent from Micro-Battery.com and/or the manufacturers whose products are represented.

Browsing of this Site is done at the risk of the user. Micro-Battery.com and any other party involved in the development, creation, and delivery of this site shall be held harmless and not liable for any direct, indirect, consequential or punitive damages arising out of access to, or use of this site.

CREDIT APPROVAL: All orders are subject to credit approval. Micro-Battery.com utilizes several methods to verify credit card transactions. If problems arise in obtaining credit clearance, we may contact the customer via email or telephone and attempt to resolve the issues, or at our option, we may choose to void the order if acceptable credit approval is not obtained.

Micro-Battery.com may from time to time revise the contents of these policies. We strongly suggest that the user to periodically review the contents of the policies, terms & conditions to be aware of any revisions and impact those revisions may have to the user.

RETURNS AND EXCHANGE POLICY:

Clients of Micro-Battery.com must inspect all packages and goods at the time of receipt. Any damage or indication of damage must be noted on the freight receipt at the time of delivery.

 All returns require a Return Authorization Number (RA#). Our Customer Service Department must be contacted to obtain the correct RA# for return shipments. The assignment of an RA# does not automatically assure a credit will be issued. All returns must show the Return Authorization Number on the outside of the packaging and on any related correspondence. Items must be returned within 30 days of the invoice date. Use the address below for product returns.

Micropower Battery Company

Attn. Product Returns, (RA #____)

7350 NW 35th Ter

Miami, FL 33122-1532

Returned items must be in new and unused condition and contained in the original package/packaging materials.

Returning items must be returned, and freight prepaid. Items ordered in error may be returned for exchange, on certain occasions, a 20% restocking fee may apply. Outgoing freight and handling charges are not refundable unless product return stems from a Micro-Battery.com shipping or order error. Freight/insurance on returned items must be prepaid by the customer.

Returned items not meeting the requirements above will not be accepted or received and no exchange or refund will be issued. 

Refunds for purchases with being credited or deposited back to the original form of payment. Any pending or applicable fees as for restocking, shipping & handling, incomplete and/or returned orders, etc. will be discounted off the total amount to refund. 

The customer bears the responsibility for goods damaged during the returned shipping process and will not receive proper credit if the goods are deemed unacceptable for resale.

We offer a 30-Day Return Policy for any unopened merchandise.

If you ordered the wrong batteries or no longer need the batteries you purchased you may return them for a full refund. However, it will be the buyer's responsibility to ship the item back and a 10% restocking fee will be applied to your payment option.

If there was an issue with your batteries please leave us a message, or dial our Toll-Free number 1-866-999-2355.

If you would instead prefer an exchange (due to the error of purchase or issues with the batteries/packaging) please contact us and provide your order number, SKU, and the item you would like to exchange it for. Additional fees may apply, as well as any difference of price in between the specified items for exchange.

After the original item is returned the buyer will receive full credit for their order to make a new purchase.

If this exchange was due to ordering the wrong batteries the buyer will be responsible for the shipping cost to return their item and the shipping cost for the new item sent in exchange. 

Our mission at Microbattery is to strive for outstanding customer satisfaction and if this means to replace an item which does not seem to be operating properly, here is how you can inquire about this:

By contacting customer support team via e-mail to help@microbattery.com or dialing our toll-free number 1-866-999-2355. In case you can't get a hold of us, just leave us a message and we will get back to you as soon as possible.

From our top menu or search bar, you may go directly to a particular category and browse your selection. Micro-battery.com stocks most of the products offered on our website, but some items may ship from alternate vendor shipping points, UPS Mail Innovations or USPS. In some cases, we may change the shipping from Postal to UPS service, to achieve an efficient delivery time and this way proof to our customers that we are leaders in meeting a minimum standard of outstanding products and high-quality performance. For many battery models, our prices are volume based, so the more you BUY, the LESS you pay!

For more information, our dedicated customer service team is always on the lookout to help each and every customer the best possible way. Even if it is not related to a sale, we are here for the customer first! You may contact us at any time via email at help@microbattery.com or dial out toll-free 1-866-999-2355.

A watch battery or button cell is a small single cell battery shaped as a squat cylinder typically 5 to 25 mm in diameter and 1 to 6 mm high—like a button on a garment, hence the name. A metal can form the bottom body and positive terminal of the cell. An insulated top cap is a negative terminal.

Button cells are used to power small portable electronic devices such as wrist watches, pocket calculators, artificial cardiac pacemakers, implantable cardiac defibrillators, automobile keyless entry transmitters, and hearing aids. Wider variants are usually called coin cells. Devices using button cells are usually designed around a cell giving a long service life, typically well over a year in continuous use in a wristwatch. Most button cells have low self-discharge and hold their charge for a long time if not used. Higher-power devices such as hearing aids, where high capacity is important and low self-discharge less so as the cell will usually be used up before it has time to discharge, may use zinc-air cells which have a much higher capacity for a given size but dry out over a few weeks even if not used.

Button cells are single cells, usually disposable primary cells. Common anode materials are zinc or lithium. Common cathode materials are manganese dioxide, silver oxide, carbon monofluoride, cupric oxide or oxygen from the air. Mercuric Oxide button cells were formerly common, but are no longer available due to the toxicity and environmental effect of mercury.

Cells of different chemical composition made in the same size are mechanically interchangeable. However, the composition can affect service life and voltage stability. Using the wrong cell may lead to short life or improper operation (for example, light metering on a camera requires a stable voltage, and silver cells are usually specified). Sometimes different cells of the same type and size and specified capacity in milliampere-hours (mAh) are optimized for different loads by using different electrolytes, so that one may have longer service life than the other if supplying a relatively high current.

Button cells are very dangerous for small children. Button cells that are swallowed can cause severe internal burns and significant injury or death.

In a silver oxide battery, silver oxide is used as the cathode and zinc as the anode. An alkaline electrolyte, usually sodium hydroxide or potassium hydroxide, is included in the chemistry, as well. Chemical reactions inside the battery reduce the silver content from Ag(I) to AG, and oxidize the zinc from Zn to Zn(II). Spent silver oxide batteries are sometimes recycled for their precious metals (silver), but the quantity of silver present in most batteries of this type is so small that this is generally impractical.

In comparison to other batteries, silver oxide batteries have flatter discharge curves than standard alkalines, as well as higher open circuit potential than mercury batteries. Prior to the development of lithium-ion technology, silver oxide batteries had the highest energy density of any battery chemistry. Still, silver oxide batteries provide up to 40 percent greater run time than lithium-ion batteries. Silver oxides’ water-based chemistry also prevents thermal runaway and flammability, potential problems that lithium-ions have been known to experience.
 

• Cell Voltage: The open circuit voltage of the silver cell is 1.6 V. Typical median operating voltage is 1.5 to 1.2 V.
• Capacity: 14 mAh to 180 mAh.
• Energy by Weight: 60 Wh/lb. (130 Wh/kg)
• Energy by Volume: 8.2 Wh/cubic inch (500 Wh/l)
• Discharge Characteristics : (recommended drain 620W to 39W )
• Shelf Life: Charge retention is over 84% after two years of storage at 70°F (21°C)
• Temperature Range: -20° C to +60° C
• Sizes: The silver cell is manufactured in button cell configurations.
• Applications: Hearing aids, watches, photographic equipment and special electronics requiring small, high capacity batteries

Typical Discharge for a Silver Oxide  Watch Type 11mm X 5.4mm Button Cell	Typical Discharge for a Silver Oxide  Photo Type 11mm X 5.4mm Button Cell

We accept all major credit cards, including Visa, MasterCard, AMEX, Discover, JCB, China Union, Maestro and Diners. 

We also accept Paypal

If you would like to pay by Check or Money Order, you can use that option during the checkout process. Please make the check or money order to: Global Exports USA, Inc.

and send it to

Your order will remain pending until we receive and process your check. We will then ship your order. 

Effective July 1^st, 2018, Cochlear Americas is no longer selling disposable batteries.    Our company has partnered with Cochlear Americas to supply disposable batteries to Cochlear recipients.   

Due to these changes, recipients covered under Medicare, will need to purchase batteries on their own and submit a completed form to Medicare for reimbursement.

Our company will also assist in placing orders for Kanso or Baha customers covered under Medicaid.  Based on eligibility and the state your reside in, these batteries may be available at no charge to qualifying customers.

Customers with private insurance may also purchase batteries, but will need to submit a claim to your insurance provider directly.   All other recipients who purchase disposable batteries out of pocket are welcome to purchase from our company.

Potassium hydroxide batteries are used primarily in LCD watches with backlights, and sodium hydroxide batteries are used primarily in digital watches. Using potassium hydroxide as the electrolyte allows silver oxide batteries to operate even under heavy draining conditions and also at lower temperatures.

Silver oxide batteries become hazardous on the onset of leakage; this generally takes 5 years from the time they are put into use (which coincides with their normalshelf life). Until recently, all silver oxide batteries contained up to 0.2% mercury.

The Expiry date (ED) is printed on the packaging of Silver Oxide Battery. The Expiry Date on Silver Oxide Battery means the expiration of the recommended use period. The Expiry Date is determined after three (3) years from the manufactured year and month.

Since primary batteries can't be recharged, any self-discharge is permanent. Most disposable batteries have an expiration date printed on the packaging. But if the unused battery is not connected to anything, it will probably be fine after four yearsif it is fully discharged and then recharged after storage.